Dispatch time of orders from our atelier is 7 – 10 business days after payment.
When the order is released for shipment, a confirmation with the tracking number is sent to the e-mail address or phone number listed in the order.
If the item ordered is out of stock or available for pre-order, please see the approximate dispatch time on this product page under the price.
Important: Personalized items require an additional 1 – 3 working days to be completed and cannot be accepted for exchange or refund.
Complimentary delivery is provided for orders over 300 Euro.
Delivery time is estimated within 5 – 7 business days for EU countries and within 10 – 12 business days for non-EU countries. Orders are delivered through various courier services, depending on the destination.
Important: Customs duties and taxes are not included in the product price and would have to be paid separately by the customer. International customers are liable to pay inbound duties and taxes in accordance with the customs laws and regulations of the customer’s country. In some cases, the Customs office of the destination country may need additional documents and time for the clearance process, which may result in delivery delay.
RETURNS AND EXCHANGES
Products to be returned or exchanged are accepted within 15 days from the delivery date. Only new and unused items can be returned or exchanged. To return or exchange your order, please write to us at firstname.lastname@example.org.